The protection of your personal data is of utmost importance to us!
With this policy, the Société Anonyme under the name “RETIRE INDUSTRIAL COMMERCIAL COMPANY ANONYME” and the trade name “RETIRE ABEE” (hereinafter referred to as the “Company,” “we,” or “our”), based in Drama, legally represented by Karagiannidis Dimitrios (CEO), (Tax Identification Number 998638225, Industrial Area of Drama, ZIP Code 66100), outlines and discloses the terms under which we, as the legally defined Data Controller, collect, store, use, and process your personal data. This data may be collected when you visit, register on, or use our website, as well as when you conduct transactions with our physical store.
This Privacy Policy also details how we use, share, and protect your personal data, the choices available to you regarding your personal data, and how to contact us with inquiries or concerns. We comply with the European General Data Protection Regulation (GDPR) 679/2016 and all other relevant applicable legislation, as amended and in force.
If you have any questions about this Privacy Policy or any other matters concerning your personal data or the exercise of your rights, please contact us at [email protected].
1. About the Company's Website
To meet the modern needs of our customers and provide better and more direct service, our Company has created a website where visitors can learn about our business, products, and services. This website can be accessed at www.retire-recycle.com
2. What is Personal Data?
"Personal data" refers to any information related to an identified or identifiable natural person. This includes details such as name, postal address, email address, contact telephone number, and other information that either directly identifies or can help identify you as an individual.
3. What is the Processing of Personal Data?
The term "processing of personal data" encompasses any operation or set of operations performed on personal data or data sets, whether by automated or manual means. This includes actions such as collection, recording, and organization, structuring, storage, adaptation, or alteration, retrieval, consultation, and use, disclosure by transmission, dissemination, or any other form of availability, alignment, combination, restriction, erasure, or destruction.
4. Is the Provision of Your Personal Data Mandatory?
The provision of your personal data may be either mandatory or optional, depending on the purposes outlined in this Privacy Policy.
Mandatory personal data is indicated by an asterisk (*) next to the relevant fields.
If you choose not to provide the mandatory data requested on our website, the Company may be unable to achieve the primary purpose for which the data is collected. For instance, it may become impossible to provide specific services available through the website.
Providing additional data, beyond those marked as mandatory, is entirely optional. Such data is used exclusively to enhance the quality of our services and does not affect the main purposes of data collection.
5. What Personal Data Do We Collect?
We ensure that we collect only the personal data strictly necessary for the purposes for which it is gathered. This includes:
a. Data You Provide: Information shared with us during transactions or communications via our physical store, website, sales representatives, phone, email, or other means—for example, notes from conversations with you, details of complaints or comments you’ve made, information on purchases made in our store, frequency of website visits and details of your interactions with us.
b. Website traffic data—information regarding your visits to our website.
c. Data collected through cookies used in your browser.
d. Your social media username, if you interact with us through these platforms, to assist in responding to your comments, questions, or feedback.
6. Use of Cookies
To enhance your experience and provide better services, our Company uses cookies for the following purposes:
A) Creating and improving products.
B) Measuring content performance.
C) Measuring website performance.
D) Conducting audience research.
E) Selecting personalized content.
F) Storing and accessing device data.
G) Using precise geolocation data.
7. How Do We Use Your Personal Data?
a) To complete product orders: The Company processes your personal data to fulfill our contractual relationship with you, provide customer service, comply with legal obligations, and assert or defend legal claims. Without collecting your data at the time of order placement (whether through our physical store, in-person, or via telephone service by our salespeople), we will be unable to process your order or meet our legal obligations. Please note that it may be necessary to transfer your data to third parties to serve our needs and legitimate interests.
We may also retain your data for a reasonable period to fulfill our contractual obligations, as required by relevant legislation.
b) For Communication: The Company uses your personal data to respond to requests, questions, and complaints. The information you provide enables us to address your inquiries and assist you effectively. We may also keep a record of your communication to better handle future interactions. This is done based on our contractual obligations, legal requirements, and legitimate interests to provide high-quality service and continually improve our offerings based on your feedback.
c) For Web push notifications: Depending on your browsing activity, and with your prior consent, you may receive notifications regarding our offers and new products. You may withdraw this consent at any time.
d) To enhance and Develop the products we provide to you. This is done based on our legitimate business interests.
e) To ensure you see the most relevant content on our website, we use the data you’ve provided, along with your consent to receive notifications and allow cookies on your device. For example, we may display products you have recently viewed or suggest recommendations based on your browsing history and any other data you've shared with us.
f) We may process your data to fulfill our contractual obligations with you, comply with legal requirements, or execute court orders.
h) To send communications necessary to inform you of changes to the services we provide, such as updates to this privacy notice, product recalls, and legally required information about your orders. These service messages do not contain advertising and do not require prior consent when sent via email or text message (SMS). Without using your personal data for these purposes, we cannot meet our legal obligations.
Finally, we inform you that the processing of your data is conducted by specially authorized personnel within the Company or through IT systems and electronic devices. In some cases, third parties, who are contractually bound to maintain confidentiality and protect your data, may process your data for tasks related to the use of our website, its services, and product sales. Information regarding this can be found in sections 9 and 10, “Who are the recipients of your data? How is your data communicated?”
8. What is the legal basis for processing your data?
Data protection legislation (both EU and national) provides several legal grounds for collecting and processing your personal data, including the terms of our contractual relationship and your consent, where required.
Also, the applicable legislation for our obligations (e.g. tax legislation, e-commerce legislation, etc.) and for the legitimate interest of our Company. In certain cases, we process your data based on our legitimate interests as a business, where such processing is reasonably expected as part of our operations and does not unduly affect your rights, freedoms, or interests.
9. Who are the recipients of your data?
Access to your data is restricted to authorized personnel within the Company, who are bound by confidentiality agreements. Additionally, we may share your data with third-party service providers who act as data processors on our behalf, processing your data in accordance with our instructions and applicable laws.
10. How is your Data shared?
Sharing of Data by us
Κάνουμε κοινή χρήση των Δεδομένων σας με:
We may share your data with third parties when necessary for the following purposes: (i) Compliance with a request from a Greek state body, a court order, or applicable law. (ii) Preventing illegal use of our website or violations of our terms of use and policies. (iii) Protecting ourselves from third-party claims. (iv) Assisting in the prevention or investigation of fraud (e.g., counterfeiting). (v) Protecting our interests in front of any competent court or authority.
We may also share your data with other third parties to whom you have provided consent.
Sharing of Data by you
When using certain social media features on our website, you may create a public profile that includes information such as your username, profile picture, and city. You may also share content with your friends or the general public, including information about your interactions with the Company. We encourage you to use the privacy tools provided on the Company’s social media platforms to control the information you share.
11. How long do we keep your data?
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by applicable law. For personal data related to product purchases, we may keep this information for a longer period to comply with legal obligations (such as tax and commercial legislation) and for warranty purposes, where applicable. Once the retention period expires, your data will be securely deleted or anonymized (e.g., aggregated with other data) so that it can be used in a non-identifiable manner for statistical analysis and business planning.
Examples of retention periods for customer Data:
Orders:
When you place an order, we will retain the personal data you provide for five years to comply with our legal and contractual obligations.
12. Is your Data secure?
We are committed to safeguarding your personal data.
Recognizing the importance of your data's security, we have implemented appropriate organizational and technical measures to protect it from accidental or unlawful processing. We use the latest and most advanced methods to ensure maximum security.
Our website uses the TLS 1.2 protocol to encrypt all data you provide, ensuring its security during transmission.
These security measures are regularly reviewed and updated as necessary.
13. What are your rights?
You have the right to access your Personal Data.
This means you can request information about whether and how we are processing your data. If we are processing it, you have the right to know the purpose of the processing, the types of data we store, who we share it with, how long we retain it, whether automated decision-making is involved, and to exercise other rights, such as correction of inaccurate data, deletion of data, restriction of processing, filing a complaint with the Personal Data Protection Authority.
You have the right to rectification of inaccurate personal data.
If you find that any of your data is inaccurate, you have the right to request its correction (e.g., name correction or address update).
You have the right to erasure/right to be forgotten.
You can request the deletion of your data if it is no longer necessary for the purposes for which it was collected, or if you wish to withdraw your consent (if consent is the only lawful basis for processing).
You have the right to Data portability.
You can request to receive the data you have provided in a commonly used, readable format, or ask for it to be transmitted to another data controller.
You have the right to restriction of processing.
You can request to restrict the processing of your data while any objections to the processing are being reviewed.
You have the right to object and withdraw consent to the processing of your Data.
You can object to the processing of your data, and we will stop processing it unless we have other compelling, legitimate reasons that override your right. If you have given your consent for the collection, processing, and use of your personal data, you can withdraw it at any time, with effect for future processing.
To withdraw consent, you can contact us using our contact details.
In case we rely on our legitimate interest:
If we process your personal data based on our legitimate interest, you can object to the processing for reasons related to your personal situation. We must then stop processing your data unless we can demonstrate that we have a legitimate, compelling reason to continue processing it.
How can you exercise your Rights?
To exercise your rights, you can submit a request to us at [email protected] with the subject “Exercise of Rights.” We will review and respond to your request as soon as possible.
Identity Verification
To ensure the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you submit under this Privacy Policy. If you have authorized a third party to submit a request on your behalf, we will ask them to provide proof of your consent to act on your behalf.
15. When do we respond to your requests?
We respond to your requests free of charge without delay, and in any case, within one (1) month from the date we receive your request. However, if your request is complex or if we receive a large number of requests, we will inform you within the month if we need an extension of up to two (2) additional months to provide you with a response.
16. What is the Applicable Law for processing your Data?
The applicable law is Greek law, as it aligns with the General Data Protection Regulation (GDPR) 2016/679/EU and the relevant national and European legislation and regulations for the protection of personal data.
17. Where can you appeal if we violate the applicable law for the protection of your Personal Data?
You have the right to submit a complaint to the Personal Data Protection Authority (Postal Address: 1-3 Kifisias, P.C. 115 23, Athens, Tel: +30 210 6475600, Email: [email protected]) if you believe that the processing of your personal data violates the applicable national or regulatory legal framework for data protection.
18. How will you be informed of any changes to this Policy?
We update this Privacy Policy as necessary. If there are significant changes to the policy or the way we use your personal data, we will publish the updated policy on our website before the changes take effect and will notify you by appropriate means.
We encourage you to review this policy regularly to stay informed about how your data is protected.
19. Responsible Website operators
The website operator and contact person is Mr. Karagiannidis Ioannis (Vice President and Member of the Board of Directors of the Company). He is responsible for the processing of your personal data.
Any attempt to copy the content of the website, including the Company's products and trademarks (e.g., product labels, symbols, photographs, etc.), without our prior consent constitutes an infringement of the Company’s intellectual and industrial property rights.
The competent courts for resolving any disputes are those in Drama.
The privacy policy was last updated on 01-05-2024.